App Support Policy
Last Updated: March 1, 2025
Thank you for using React Insight! We are committed to providing you with the best possible experience. This App Support Policy outlines how we support our users and what you can expect from us.
1. Support Availability
Our support team is available to assist you with any questions or issues you may encounter while using React Insight. You can reach us through the following channels:
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Email Support: support@emotioninsights.com
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Website Support: Visit our support page here.
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Support Hours: Our support hours are Monday to Friday, 9 AM to 5 PM EST, excluding public holidays.
2. Response Time
We strive to respond to all support inquiries within 1 hour during support hours. Please note that response times may vary depending on the volume of requests we receive.
3. Support Scope
We provide support for the following:
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General inquiries about app features and functionality
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Assistance with account-related issues
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Troubleshooting technical problems
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Reactor Rewards questions
4. Limitations of Support
While we aim to assist you with any issues, please understand that our support is limited to the following:
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We cannot provide support for third-party applications or services.
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Support for issues related to device compatibility is limited to the devices specified in our app description.
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We cannot guarantee resolution for issues that are caused by factors outside our control, such as network outages or device malfunctions.
5. Feedback and Suggestions
We value your feedback! If you have suggestions for improvements or new features, please send them to support@emotioninsights.com. While we cannot respond to every suggestion, we appreciate your input and consider it for future updates.
6. Updates and Maintenance
To ensure the best performance of React Insight, we regularly release updates that may include new features, improvements, and bug fixes. We encourage users to keep their app updated to the latest version.
7. Privacy and Data Security
Your privacy is important to us. Please review our Privacy Policy at www.reactinsight.com/privacy for information on how we collect, use, and protect your data.
8. Changes to This Policy
We may update this App Support Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically. Your continued use of React Insight after any modifications indicates your acceptance of the updated policy.
Thank you for choosing React Insight! We appreciate your support and look forward to assisting you.